This section covers troubleshooting issues with data loading in the Annotation Tool. If there is an error in loading your data, you will encounter something very similar to the following:
A typical 404 error
Data can fail to load for a variety of reasons, from network issues to invalid file pathing to incompatible image headers and more.
Let’s walk through some basic steps using the example above that will help you determine how to best troubleshoot an error.
In this example, a 404 error, or a “Not Found” error, likely means you have an issue with your external storage integration or internet connection.
Your admins can verify the validity of any Storage Method on the Storage Page.
If you don’t have a specific error message to work with or would simply like RedBrick AI’s Support Team to investigate, we’re always standing by to help!
You can either email us at support@redbrickai.com or click on the Help Button, and then on Email support.
When emailing RedBrick AI’s Support Team, please include as much context as you can so that we can get to work right away! Some things that will help often include:
If you’d simply prefer to continue work on other Tasks, you have several options.
Raise Issue - if you’d like to inform your Admin of an issue within RedBrick AI, you can click on the Raise Issue button. This will remove the Task from your Labeling Queue, preventing it from appearing over and over again while you work. You can learn more about raising an Issue here. Once you raise an Issue, you will automatically be presented with the next Task in your Labeling Queue;
If you don’t want to raise an Issue, you can simply navigate to another Task in your queue by either:
If you’re using an external Storage Method and can see URLs listed under the “Failed to load these URLs” message, try opening the link in your browser.
If the browser loads a screen with an error message, there is likely an issue with your Storage Method integration (possibly your bucket name or access keys).
If you are seeing a data file is being downloaded but not displayed, it’s likely that your team has not not enabled CORS on your storage method. If CORS is not enabled on your storage method, your browser will not be able to load the image (as it comes from a different origin).
This section covers troubleshooting issues with data loading in the Annotation Tool. If there is an error in loading your data, you will encounter something very similar to the following:
A typical 404 error
Data can fail to load for a variety of reasons, from network issues to invalid file pathing to incompatible image headers and more.
Let’s walk through some basic steps using the example above that will help you determine how to best troubleshoot an error.
In this example, a 404 error, or a “Not Found” error, likely means you have an issue with your external storage integration or internet connection.
Your admins can verify the validity of any Storage Method on the Storage Page.
If you don’t have a specific error message to work with or would simply like RedBrick AI’s Support Team to investigate, we’re always standing by to help!
You can either email us at support@redbrickai.com or click on the Help Button, and then on Email support.
When emailing RedBrick AI’s Support Team, please include as much context as you can so that we can get to work right away! Some things that will help often include:
If you’d simply prefer to continue work on other Tasks, you have several options.
Raise Issue - if you’d like to inform your Admin of an issue within RedBrick AI, you can click on the Raise Issue button. This will remove the Task from your Labeling Queue, preventing it from appearing over and over again while you work. You can learn more about raising an Issue here. Once you raise an Issue, you will automatically be presented with the next Task in your Labeling Queue;
If you don’t want to raise an Issue, you can simply navigate to another Task in your queue by either:
If you’re using an external Storage Method and can see URLs listed under the “Failed to load these URLs” message, try opening the link in your browser.
If the browser loads a screen with an error message, there is likely an issue with your Storage Method integration (possibly your bucket name or access keys).
If you are seeing a data file is being downloaded but not displayed, it’s likely that your team has not not enabled CORS on your storage method. If CORS is not enabled on your storage method, your browser will not be able to load the image (as it comes from a different origin).